HP 8740 giving me error code B8BE6898

[__I_Need_Help__]

Every attempt at printing locks up the printer with a blue screen displaying the error code B8BE6898 with all the lights flashing.  

Anyone know if parts are available for purchase?  I suspect it just needs a new motherboard.  

[Flower_Bud]

@__I_Need_Help__

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer is giving an error message

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Are you able to make a photocopy?

Let's try these steps to resolve the issue: 

Printer hard reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Firmware update: Click the link and follow steps: https://support.hp.com/ro-en/document/c02919168

Keep me posted,

Cheers!

[__I_Need_Help__]

Thank you Flower Bud! I greatly appreciate you taking the time to write. At this time the printer appears to do everything fine except print via my iPhone. I will try these resets and see if it fixes it up.

We are remodeling so there have been some power interruptions and extension cord usage while the electrical gets handled, I figure a spike nuked part of the motherboard.

If this doesn’t work, are you aware of a place I can buy the board?

Lastly, my firmware was set to auto update and is current.

[Flower_Bud]

@__I_Need_Help__

Thanks for responding, 

I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.