HP 9010 Has frozen on cancelling a print job

[Tbirdspinner]

I can't cancel a print job.  My printer keeps printing the same 6 pages of a document.  I can't cancel the job on the printer or laptop - just get a message saying its "cancelling".  Also re-appears when I switch off and unplug.  Can't reset to factory settings as it won't let me as I'm printing.  Really just need to be able to print.  Any ideas?

[Kumar0307]

@Tbirdspinner, Welcome to the HP Support Community! I’m here to help.

I understand the printer is printing a previous print job and you are not able to cancel it.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

After the reset, try to reset the printer to its factory settings. 

Go to Setup > Tools > Restore to factury defaults.

You may refer to this document for more assistance - Print jobs stuck in print queue

If the issue persists, we will have to perform a semi-full reset on the printer.

Hope this helps! Let me know how it goes. 

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