HP 9010 Printer validating forever after changing the cartridge.

[BORIS1520]

Absolutely another HP cartridge fiasco.

HP 9010 Printer validating forever after changing the cartridge.

I need specific information as an engineer and not the standard power off, unplug and apply power again solution.

One cannot reset the printer in this validation s/w bug or even update firmware.

I have a critical document to print for the US Government and now I am without my printer to do so.

I need another solution rather than a associate treading me a standard script to regain control of my printer now.

[Max3Aj]

Hi @BORIS1520, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since you're dealing with an HP OfficeJet Pro 9015e stuck in an infinite validation loop after replacing cartridges, and standard power cycling/resetting methods are ineffective, let's approach this with deeper troubleshooting:

Advanced Steps to Regain Printer Control

Force Exit the Validation Process

Access the Embedded Web Server (EWS):

1. Get the printer's IP Address from its control panel (if accessible) or via your router's device list.
2. Open a browser and enter: http://<printer_IP_address>/
3. Navigate to Printer Settings > System and check if you can disable cartridge protection or interrupt the validation.

Interrupt the Validation Manually:

1. Open the printer's front access door.
2. Remove all ink cartridges.
3. Close the door and wait for an error.
4. Reinsert one cartridge at a time to see if one is causing the loop.

Try a Semi-Full Reset

(This will return the printer to near-factory state without removing networking details)

1. Turn off the printer and disconnect power.
2. Press and hold # + 3 while reconnecting power.
3. Keep holding until the printer powers on.

If # + 3 doesn't work, try # + 6 or # + 9 for a more extensive reset.

Check for Printer Logs or Error Codes

• If the printer has error codes, check the diagnostic menu:
  • Tap the back button (↩) four times on the control panel to open the hidden Support Menu.
  • Navigate to Error Logs or Diagnostics to see if a specific cartridge is failing.

Bypass HP Cartridge Restrictions (If Instant Ink/HP+)

If your printer is enrolled in HP+ or Instant Ink, it will reject non-enrolled cartridges or fail to validate improperly activated Instant Ink replacements:

• Try using the original setup cartridges (if available).
• If enrolled in Instant Ink, make sure your printer is online and can connect to HP servers.

Manually Force Firmware Update

Since the printer won't let you update via its menu:

1. Download the latest firmware for the 9015e from HP's support site.
2. Use USB mode to manually flash the firmware:
   • Connect the printer to a PC via USB.
   • Open the HP Firmware Update Tool (available in the firmware package).
   • Force the update even if the printer is stuck.

Emergency Workaround (Critical Printing Needs)

Since you have an urgent document, use HP’s Universal Print Driver (UPD) in PCL mode:

• Download HP’s PCL6 Universal Driver and attempt a direct USB print from another PC.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[BORIS1520]

Thanks for your kind assistance, but I was forced by time to purchase a HP 9125 printer instead.

From my US Government/DoD POV, the reporting back from these cartridges poses a serious Cybersecurity threat ranging from a civil PII violation to those doing business with our Government and Defense Departments and their Contractors.

For now, I am letting our team of engineers know of possible Anti-Tamper and Data Protection Cyber Threats for all Users, civil and those in positions of public trust, as the exploitation of these printer capabilities and functionalities requires some serious inspection by Cyber Testing authorities.

[Max3Aj]

Hi @BORIS1520, Welcome to the HP Support Community 

  

I understand you are still facing an issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence  

Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support