HP 9010 rewport a paper jam in the ADF - no paper to be seen.

[PerranBoy]

M printer reports a "Papaer Jam in trhe ADF" but there is no paper.

I looked also under the ADF. No paper.

There is another comment on the same theme but there was no answer.

Not monitord by HP?

[A_Gayathri]

Hi @PerranBoy,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 9010 is reporting a "Paper Jam in the ADF" but you can't find any paper in the Automatic Document Feeder (ADF), here are some steps you can take to troubleshoot the issue:
 

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

2. Check the ADF

• Open the ADF cover and carefully inspect for any small pieces of paper or foreign objects that may be causing the jam.
• Make sure the ADF rollers are clean and free from debris. If they are dirty, use a lint-free cloth slightly moistened with water to clean them.

3. Check the Input Tray

• Ensure that the input tray is properly loaded with paper and that the paper guides are snug against the paper without bending it.
• Remove the stack of paper and check for any hidden jams.

4. Run the Printer Diagnostics HP Print and Scan Doctor

• Access the HP Print and Scan Doctor (a free tool from HP) to run diagnostics on your printer.
  • You can download it from the HP website.

5. Reset the ADF Mechanism

• Sometimes, resetting the ADF can clear the jam message:
  • Close the ADF cover and open it again to ensure it is seated properly.
  • Gently push down on the ADF cover to reset any sensors.

6. Check for Firmware Updates Update the firmware on an HP printer 

• Ensure your printer has the latest firmware installed. You can check this through the HP Smart app or on the HP website.

Refer to this document: HP OfficeJet 9010 All-in-One Printer series  User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.