HP 9010e Validating...please wait stuck

[Cestmir]

Hello,

I have HP OfficeJet 9010e. I have changed ink cartridge for an original HP and printer has been stuck for hours with error "validating...please wait."

I tried loading cartridges again, unplugging cord from wall, Semi-full reset. No change,

Cant' do an firmware upgrade - FW is up to date.

HP Smart on website says printer is offline, but connectivity is OK. HP Smart on computer says Problem with cartridge or account.  

What can I do?

[Raj_05]

Hi @Cestmir,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've already tried some troubleshooting steps, but since the issue persists, here are some additional steps you can take to resolve the problem with your HP OfficeJet 9010e.

Check Cartridge Installation:

• Ensure that the ink cartridges are correctly installed. Make sure they are securely inserted into the correct slots.
• Remove the cartridges and reseat them, making sure they click into place.

Inspect Cartridge for Protective Tape:

• Verify that you have removed any protective tape or packaging from the new ink cartridges.

Clean Cartridge Contacts:

• Turn off the printer.
• Remove the cartridges.
• Using a lint-free cloth, gently wipe the electrical contacts on the cartridges.
• Reinstall the cartridges and turn the printer back on.

Check for Firmware Updates:

• Even though you mentioned that the firmware is up to date, it's worth checking for any new updates on the HP support website. Sometimes, manually reinstalling the latest firmware can help.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about a minute.
• Reconnect the power cord and turn on the printer.

Update HP Smart App:

• Ensure that you are using the latest version of the HP Smart app on your computer and mobile device.

Check Internet Connection:

• Make sure that your printer is connected to the internet. Verify the Wi-Fi settings and ensure that the connection is stable.

If none of these steps resolve the issue, it's possible that there may be a hardware problem with the printer,

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support