HP 9015e Error says "One or more cartridges are missing or damaged"

[SteveAdams55]

I can't print because of a "One or more cartridges are missing or damaged" error message.

[Gaya1239]

Hi @SteveAdams55 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there are a couple of things you can try to fix the "One or more cartridges are missing or damaged" error on your HP OfficeJet Pro 9015e:

1. Check the cartridges:

• Genuine HP cartridges: Make sure you're using genuine HP ink cartridges compatible with your printer model. Non-genuine cartridges can sometimes trigger this error.
• Cartridge installation: Reinstall the cartridges properly. Ensure they are inserted all the way in and snap securely into place.
• Cartridge damage: Look for any physical damage on the cartridges, like leaks or scratches on the contacts. If a cartridge is damaged, replace it.

2. Clean the cartridges:

• A dirty cartridge can also cause this issue. Gently wipe the copper-colored contacts on the cartridges with a lint-free cloth.

3. Restart the printer:

• A simple restart can sometimes resolve glitches. Turn off the printer, unplug it for a minute, and then plug it back in and turn it on.

4. Update the printer firmware:

• Outdated firmware can sometimes lead to printing issues. Check HP's website for your specific printer model to see if a firmware update is available. Update the firmware on an HP printer

5. Reset the printer:

• If none of the above steps work, try resetting the printer to factory settings. Consult your printer's manual or HP's website for specific instructions on how to reset your model.

Refer to this document: HP OfficeJet Pro 9015e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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