HP 9015e printer ,Changed ink cartridge and printer has been stuck for hours with error "validating.

[FrustratedAF202]

HP 9015e printer ,Changed ink cartridge and printer has been stuck for hours with error "validating...please wait." Did a total reset, unplugged cord from wall and unit etc., etc..  No change, stuck in same place. Cant' do an firmware upgrade as HP Smart says printers offline.

[Garp_senchau]

@FrustratedAF202,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Turn off the printer: Press the power button and wait for it to turn off completely. Unplug the printer’s power cord from the wall outlet and leave it unplugged for 2-3 minutes.
• Remove and reinstall the ink cartridges: Open the ink cartridge door, remove the cartridges, then reinsert them properly. Make sure they're seated correctly.
• Look inside the printer to ensure there are no paper jams or obstructions.
• Plug the printer back into the wall and turn it on.
• Once the printer is on, try to print a test page or do another task to see if it’s still stuck.
• Open the HP Smart app again and check the printer status. If it shows offline, try reconnecting it by adding the printer again in the app.
• Factory Reset: If nothing works, you might need to perform a factory reset. On the printer’s control panel, go to Settings > Printer Maintenance > Restore and select Restore Factory Defaults.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,