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‎01-17-2023 01:31 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

HP 9015e printer ,Changed ink cartridge and printer has been stuck for hours with error "validating...please wait." Did a total reset, unplugged cord from wall and unit etc., etc..  No change, stuck in same place. Cant' do an firmware upgrade as HP Smart says printers offline.

Category:
29 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2023 08:02 AM

HP Recommended

@TW4228

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

2 people found this reply helpful
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7 REPLIES 7

‎01-26-2023 08:02 AM

HP Recommended

@TW4228

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No

‎01-31-2023 07:45 AM

HP Recommended

Thanks Sandy for your help!

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‎01-31-2023 07:46 AM

HP Recommended

Thanks!

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‎01-31-2023 09:00 AM

HP Recommended

@TW4228

 

You are welcome.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-06-2023 12:18 PM

HP Recommended

I am having this same issue on the same machine. Stuck on validating. Can you please send me the instructions?

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‎05-04-2023 10:41 AM

HP Recommended

I'm experiencing the same issue. Please help.

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‎06-27-2023 04:07 PM

HP Recommended

How do I solve this problem.

 

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