HP 9015e stuck on "Validating...please wait..."

[no76]

HP 9015e stuck on "Validating...please wait..."  I've followed directions for a hard reboot (removed power for a long time, removed ink cartridges, etc).  Nothing has worked.  Please advise.

[Nal_NR]

Hi @no76,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand your printer is stuck on "Validating. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[no76]

Thanks, but I followed your instructions and it still does not work.  Please advise.

[Nal_NR]

Hi @no76 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!