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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-18-2023 04:56 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I replaced the cartridge on  my HP Office Jet Pro 9020 with a new HP 962XL black cartridge.  I continue to get the "Depleted cartridge must be replaced to resume printing". I tried to replace it with a second, brand new cartridge, but I get the same error message. 

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