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‎05-25-2023 07:53 AM

HP Recommended

I also had the same problem but I rang HP here in the UK and they confirmed there is a problem with this printer, they gave me two options either wire the printer and download new software or they will replace the printer.  I decided to get it replace but they have none of my type of printer left HP9022e so they are up-grading me with the latest version of the HP officejet Pro.   

So if your having problems just call them, I was on the phone no more than 10mins and was sorted there and then. 

2 people found this reply helpful
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‎05-25-2023 09:27 AM

HP Recommended

This is really good to hear.

 

what phone number did you use please?

 

Thanks

Gill

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‎05-25-2023 09:54 AM

HP Recommended

I've got a will be 'in stock later this week' message.  (UK)

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‎05-25-2023 10:03 AM - edited ‎05-25-2023 10:21 AM

HP Recommended
@Charlbob78 wrote:

This is really good to hear.

what phone number did you use please? [snip]

Due to issues with scammers posting fake phone numbers in the forum it is not allowed to post phone numbers here,  You will need to contact HP as follows:  go to the HP Website here: https://support.hp.com and fill out the information for your printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-25-2023 03:16 PM

HP Recommended

I don't want a new PRO printer. I want to change brand

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‎05-26-2023 10:41 PM

HP Recommended

I think you summed this up perfectly! I gave the same printer and the warranty just expired and cannot appear to find any way of getting support from HP for a known issue on all these printers!  How do we raise this with the ACCC?

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