HP 9020e - error code 83C0000B

[cyberphil]

Hello all, we have to get a replacement as we can't wait for HP. We have a lot of ink here for the 9020e, so sadly we really need to get the same series, but if we get the same printer, will it also just immediately brick itself? Has anyone replaced their brick with the same model and it is working ok? Please let us know and thankyou!

[NoNopeNopeNo]

I was able to call through to HP support - eventually.

Quick video support call later and I have a support case number to take to get the printer replaced.

Take that to the store, they call HP, confirm the support case and I have a printer to take home.

First thing I did - disable automatic firmware updates.

[Adb69]

https://www.begeek.fr/des-imprimantes-hp-officejet-ne-fonctionnent-plus-du-tout-apres-une-recente-mi...

Plus jamais HP

[Charlbob78]

Are you UK based?

[FSPrint3]

@Cyberphil: I got the same printer (9022) as a replacement and it instantly updated its firmware. But the update went through without any issues. HP apparently has re-released a fixed firmware for this printer.

[cyberphil]

Thanks for that info, I've ordered a replacement for delivery tomorrow, we simply cannot carry on without the printer and I cannot see HP solving this issue soon. What a joke, they now get more money for basically screwing up.

[Bob_Headrick]

Hi All -  I have asked to have the cases in this thread (and others) escalated, but the logistics of this do not work well in a long thread like this one.  If you have posted in this thread (or other long threads on the subject) and have not received any response from HP I would suggest the following:

• Post a new thread in the board here: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/bd-p/PostPrint.  Please include your model number and "Error 83C0000B" in the title.
• Likely an HP Support agent will respond (perhaps after I ask for an escalation) and indicate they will be asking for more information in Private Messaging.  Some agents may give the list of items they are requesting in the forum post, but the responses (which include personal information such as printer serial number and individual's contact information) should only be made to an identified HP Support agent through Private Messaging.  [To access the Private Messaging system click on the envelope symbol in the upper right when logged into the forum.]
• When an agent responds be sure to provide the desired information in a timely manner.,  Cases may be closed if the agent does not get a response.

If you post in a new thread with a request to have your Officejet Pro with a 83C0000B error addressed and have not heard from an agent in a reasonable time feel free to send me a Private Message (to Bob_Headrick).  I will do what I can to escalate things.  [I am not an HP employee, please do not send me any private information.]

[AngeloMGP]

I received an e-mail yesterday, from HP Customer Service, asking me to wait a couple of day more for infos. Too late, I've already sent the printer back to Amazon and received a credit invoice. 

[cyberphil]

Just thought I'd post an update to give others an indication of how HP is going. I received a phone call this morning saying a replacement printer would be sent in 6-9 days (depending on stock - this could be interesting).

I've already had to buy a replacement, businesses cannot last this long without the ability to print, however at least HP did do the right and reasonable thing and they will replace the out-of-warranty printer they bricked. I wonder if they will be doing this with customers in countries that don't have strong consumer protections like Australia though... be keen to know.

[Suzy2012339484]

I’m in New Zealand and just phoned them again and yes I’m out of warranty but a new identical printer will be sent to me and the firmware has been added without issue. She said approximately 10 working days. I think I will disabled any future firmware updates before I reconnect the new one to the wifi