HP 9025e 'Check Your Account' Message

[pr82]

My printer has ceased to print, giving the message 'Check Your Account. Everything with my account is active, paid and functional but there is no resolution. The printer firmware is up to date and the app on both my phone and computer are updated and connected. I replaced the ink cartridges with a brand new set sent by HP which did not solve the problem.

The message that appears in the app is below:

"Printer Cannot Print

A problem has occurred and you will be unable to print until the issue is resolved.

If you have an HP+ printer, make sure to use Original HP cartridges.

Sign in to your HP account on the home screen to check your status."

[Kumar0307]

@pr82, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!