• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-12-2022 09:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 9040 MFP and have successfully printed half a million copies with it. Then, all of a sudden problems with the computer interface. Scanner prints fine.

 

No Toner/Ink  message shows up. Does not respond to computer. The printer won't even store a job for later printing.

Ran HP Print and Scan Doctor. It said  Wrong Printer Port Configuration.  I went the through the steps of getting a new printer driver from the HP website and installed that. It did not help.

 

I have a new laptop. I did an initial installation of the printer onto a new laptop with Windows 10. 64 bit. It gives the same error, No Toner/Ink.  I suspect this is a Microsoft problem, it seems there have been several recent updates. But, that doesn't help me now. any suggestions?

Category:
4 REPLIES 4

‎04-12-2022 12:51 PM

HP Recommended

Did you try to install Universal Print Driver PCL from hp.com




My profile on LinkedIn

Was this reply helpful? Yes No

‎04-12-2022 01:15 PM

HP Recommended

Additionally, ensure that if you are connecting via network that windows has not conifgured a WSD port for communication. Manually configure the port ensuring that you are using a Standard TCP/IP port.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-13-2022 08:32 AM

HP Recommended

That was how the driver was given its initial installation on the laptop just days ago. It should the No toner/ink message right off the bat.

Was this reply helpful? Yes No

‎04-13-2022 08:42 AM

HP Recommended

I had seen WSD in the port listings and had no clue what it meant. Your post led  me to study up on it. Unfortunately, I haven't been able to figure out how to disable it. It seems that the menus posted by many on dealing with this do not seem to fit the menus on my computer.

 

Apparently, Microsoft made the WSD priority technology to make it simple for people to have a house with everything from lights to heating to surveillance controlled by a computer. The technology is designed to make new appliances hook up automatically. The fact that older printers can't handle it seems to be no concern to them, their long term agenda wants WSD for everything. Perhaps HP will need to modify their Universal Driver in order to make it more WSD compatible. In the meantime, I feel like a light weight non-boxer standing between two heavyweights slugging it out.

 

I will keep on trying to find something that works.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.