HP 9135e refuses to print since day one. Appears to be common problem. SOS - I need a fix.

[cterry8777888]

Print jobs get stuck or fail. 9 open cases presently with HP support and two hours wasted today on chat and phone with no fix and 9 days left on my warranty. I find this problem is common after doing searches. I have to do one or all of three things to get this printer to print. Reboot PC, unplug printer and run the hp dr. hp dr fixes the issue 80% of the time. I have deleted and reinstalled settings multiple times. All software and drivers are up to date. I have tried multiple routers, including MESH. I do not have this problem with my high end Epson printer. Any suggestions please?!?!

[Max3Aj]

@cterry8777888, Welcome to the HP Support Community! 

Thanks for posting your query! 

We're here to help you get back up and running. To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj