HP 9310e multi function printer is not turning on at all

[StefB69]

After moving the printer from one room to another it is now not turning on at all. Touch screen does not come on to show any menu.

I have turned it all off and back in but still nothing 

[Irfan_06]

Hi @StefB69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that your Printer is not powering on.

- Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall outlet directly, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

- Update the printer firmware by clicking on this link if the printer turns on.

- If the issue still persists, try with an alternate power cable that is compatible with your printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[StefB69]

Thank you for your advise but it did not fix the problem.

the printer still doesn’t not turn on

[Irfan_06]

Hi @StefB69,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support