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‎07-04-2020 04:23 AM

HP Recommended
Product: HP Envy 5530
Operating System: Other

Why is it so difficult to get any help from HP about missing cartridges and products. Speaking to a human being would be good.

5 REPLIES 5

‎07-06-2020 02:32 PM

HP Recommended

@Pearl621

 

Welcome to the HP Support Community.

 

Due to the current global situation, we're seeing an influx of customers coming in for support. But please rest assured that your concern will be addressed by us.

 

What is the issue you're facing with your Printer?

 

Thanks 🙂


I am an HP Employee

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‎07-06-2020 03:45 PM

HP Recommended

The issue is i do not have any cartridges and low ink and low on paper and Bright White i usually buy is not in stock online anywhere so is it discontinued. The virtual assistant is hopeless.

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‎07-07-2020 07:50 AM

HP Recommended

@Pearl621

 

I suggest you try contacting HP Support Directly and order the cartridges 

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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‎07-07-2020 08:19 AM

HP Recommended

The link you mentioned does not work.

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‎07-07-2020 02:41 PM

HP Recommended

I have sent you a private message

 

Please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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