• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-19-2020 12:17 PM - last edited on ‎10-30-2020 04:01 PM by

HP Recommended
Product: HP Amp
Operating System: Microsoft Windows 10 (64-bit)

Hi all - I've had an HP Amp printer for a little over a year now and have always supplied it with ink ordered off of Amazon. Until recently, I have had 0 issues with this printer. However, about 2 weeks ago, the printer stopped working. My investigation indicates that the printer now believes I am enrolled in Instant Ink and that there is an issue with my account. Until that time, I had never heard of Instant Ink. I have never signed up for this. Until posting on this board, I didn't even have an HP user account. 

 

I did some troubleshooting today and the printer will now print again.. sort of. Pages are now printing incompletely or in all green on a black and white document. The Instant Ink icon on the printer display is still active, which is immensely frustrating. When I call HP, the hardware people I need to speak to the Instant Ink people, who tell me that since I am not signed up for Instant Ink that I need to talk to the hardware people, who then send me back to Instant Ink. If I can't resolve this, I'll obviously just move on from HP, but am hoping someone in the community can help.

 

Thanks!

1 REPLY 1

‎03-19-2020 03:49 PM

HP Recommended

Hi,

What is the exact product number listed on your Ink Cartridge? I did see HP Instant Ink cartridges being marketed through Amazon by 3rd party retailers, although those should not be marketed in stores.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.