HP C3180 Rail problem paper light blinking

[Arolak]

Hello,

I am stuck with my printer. I tried hard reset cleaning everything etc.

Before that my printer would just not do anything and the hp doctor software would not work either.

Now after hard reset paper light is blinking red I tried different paper different number of sheets, nothing change.

Plus it's been a while now the rail seems to have a problem it gets blocked at the end of the rail where you can change the cartridge, it tries to get in position a few times then makes a strong push that moves the all printer and just stop moving. 

Can somebody help ?

Thank you 

[Arolak]

I can't I am not in the US! 

any other way ?

[Arthur-c]

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Regards,

Arthur-c

[Arolak]

Thank for the clarification.

About my issue with the printer ?

[Betty0610]

@Arolak

Welcome to the HP Support Community.

Are you able to copy? 

Follow the steps from here: https://support.hp.com/us-en/product/hp-photosmart-c3100-all-in-one-printer-series/1146511/model/114...

Also, try a firmware update if any: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Arolak]

Hello,

No it did not, I still have only the  paper trail light blinking after cleaning up everything, and also the trail for the cartridge that seems to have a problem getting its place at the end of the trail.

[Betty0610]

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!