HP C410b Display ist stuck to the Message "Server Connection Error""

[Printerfriend1]

The djsplay  always shows the message, that there ist a server connection error.It can't be cleared by pressing the "OK"-button. It is not possible to start copying or scanning by pressing the relevant hardware buttons.

Wireless printing still works fine. How can I get rid of the message and get the buttons working again?

[sandytechy20]

@Printerfriend1

Welcome to the HP support community.

Turn on Web Services from the Embedded Web Server (EWS)

1. Print a Network Configuration Page.

   • Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.

2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

   NOTE: 

   If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.

   Figure : Locating the URL(s) for Embedded Web Server address

   

3. On your computer, open an Internet browser.

4. Type the URL address for the EWS in the browser address bar, and then press Enter.

   NOTE: 

   Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

5. If a website security certificate displays in the Internet browser, click Continue.

   The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

6. On the EWS webpage, click the Web Services tab.

7. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

   Figure : Example of clicking Continue

   

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Printerfriend1]

There is no tab "Web Services" in the EWS-Menu of my printer.
So unfortunately this can´t solve my problem.

[sandytechy20]

@Printerfriend1

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.