HP C5180 refuses to print Magenta inks despite detecting they are full

[trevor432990]

My HP C5180 refuses to print Magenta inks despite detecting they are full.  When I run test report it prints everything apart from the two Magenta colours yet when I run the printhead alignment report up pops Magenta as if nothing is wrong !   I've done full factory restart,  cleaned electrical contacts on the two ink cartridges,  cleaned the ink ports as best I can.  Followed the solution in a previous old thread but nothing works yet. It's a great printer so I don't want to let go because of some dumb glitch such as this.  Any ideas gratefully received?

[Rainbow23 · Accepted solution]

Hi @trevor432990

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that your HP Photosmart C5180 All-in-One Printer does not print in Magenta color.

This could be an issue with the printhead.

You may follow the steps from this document 

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[trevor432990]

I took your advice and replaced the printhead following a useful online video tutorial here the part being scavenged from my previous printer which died due to an unresolved 'paper jam' failure.  This resolved my problem with the magenta inks  and after several head cleans it is working fine again now.  Thanks for your help. 

[Rainbow23]

Hi @trevor432990

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us. 

Take care and have a great day ahead!