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We have an HP CP2025 color printer. It has started picking up 2 sheets of paper from the tray, which causes paper jams. It is a pretty low page count printer. I replaced the rollers, thinking that would fix the issue. It worked better for a few days but now is doing the 2 sheets again and jamming. I don't know what else to try. It's the same paper we use in all our printers. The guides are set correctly in the paper tray. 

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