HP Color Laser MFP 179fnw printer toner not installed

[AbbyKSB]

Hi, I have problem with my HP Color Laser MFP 179fnw printer. There is an error message "toner not installed/Install toner".  I did try to change toner "genuine" , wrap the chip, off the printer, uplug the cable, take put the toner & put back but same problem occurs. TQ

p/s: i already clean my waste tank

[Rainbow23 · Accepted solution]

Hi @AbbyKSB,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing toner cartridge issues with your HP Color Laser MFP 179fnw printer.

Please follow the steps from this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AbbyKSB]

Thank you for your respone but the problem still exits

[Anand_Andy]

@AbbyKSB,

Welcome to the HP Support Community

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!