HP Color Laser NW 150

[matte76]

HP Color Laser NW 150
I’m posting here even though I’ve basically lost hope of solving the issue.
This printer, after just a few months of use (about 20–30 printed pages per month!), started showing a “ghosting effect.” I’ve already checked cleaning, firmware, drivers, etc., and even replaced the toner (€50) with a new one, but the problem persists.
There’s no physical damage or impact to any internal components, since the printer has always been kept in a fixed spot, in a very clean and dry environment.

HP support in Italy seems to be non-existent!
I really hope I’ll never have to use HP products again.

[VikramTheGreat]

Hi @matte76,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We truly understand how disheartening it is to experience persistent ghosting issues on your HP Color Laser NW 150 printer, especially after investing in a new toner and maintaining the device in a clean, dry environment. You've done everything right, and we’re here to help you move forward.

Steps to Fix Ghosting

Here’s the official HP guide tailored for your printer model: 👉 HP Color Laser 150 printers - Fixing poor print quality | HP® Support

Step-by-Step Actions:

1. Check Paper Type & Quality
   • Use LaserJet-compatible paper only.
   • Avoid wrinkled, glossy inkjet paper or rough textures.
      
2. Inspect Toner Cartridges
   • Remove each cartridge and check the memory chip for damage.
   • Ensure cartridges are genuine HP and properly seated.
      
3. Examine the Imaging Drum
   • Carefully remove the drum (avoid touching the surface).
   • Look for scratches, fingerprints, or toner buildup.
   • Replace the drum if any damage is visible.
      
4. Clean the Printer Internals
   • Power off and unplug the printer.
   • Use a lint-free cloth dampened with distilled water to gently clean inside.
   • Let it dry completely before reassembling.
      
5. Reinstall Components
   • Reinsert the drum, toner collection unit, and cartridges.
   • Power on and print a test page.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[matte76]

Hi VikramTheGreat,

below are my responses.

Unfortunately, there’s nothing new to try that I haven’t already done.

1) I only use standard office paper, never low-quality paper

2) I purchased the ORIGINAL HP toner, never used compatible ones

3) Already done

4) Already done

5) Already done

Regards

[VikramTheGreat]

Hi @matte76,

Thank you for getting back, and as you have tried all the steps.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support