• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-02-2024 08:24 AM

HP Recommended
Product: HP Color LaserJet CP2025dn Printer
Operating System: Microsoft Windows 11

My issue started by my printer switching halfway through a print job from color to grayscale. Once I calibrate color, it would fix itself. Then it started to go into cleaning mode every other page, and every time would switch from color to grayscale. Calibrate color stopped working, so I purchased new toner cartridges and installed. Then the printer started printing blurry images. I cleaned heads and calibrated color. It worked for 1 print, but then halfway through it switched to grayscale again. Tried calibrating color again and got an error code 59.C0. Turned off and turned on, tried switching back to the old ink cartridges, but still got the 59.C0 error. Turned off and turned on, then tried updating the driver. Went to print a test page and then the printer wouldn't print, just kept making a spinning noise but nothing happened. Eventually about 5 minutes passed, and the printer reset. Tried calibrating color with the old ink cartridges and got 59.C0 error. Put new authentic HP ink cartridges in and calibrated color - same 59.C0 error. Please help. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.