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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎04-23-2024 11:00 AM - last edited on ‎04-23-2024 11:46 AM by Retired

HP Recommended

I have an HP Color LaserJet Enterprise M555dn that is making a grinding noise while printing. I have removed all cartridges and replaced them with new. I also put them in one at a time and test for noise. Noise isn't present until I put yellow in. I have put several different yellow cartridges in to rule out  the cartridge. It happens to all of them. I have taken tray 2 away to isolate that as well and only use the manual feed of tray 1.  Any ideas?

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3 REPLIES 3

‎04-23-2024 12:13 PM

HP Recommended

If you only get noise from the yellow cartridge that would suggest a problem with the yellow drive motor. Open the front door and remove the yellow cartridge and examine the cartridge area for spilled toner. There have been issues with leaking toners on this model and the toner migrates into both the drive and the optics causing accelerated wear creating noise as well as print defects.

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‎04-24-2024 07:50 AM

HP Recommended

I don't see toner spillage, but I have had one leak in the past. Can this be fixed or is it even worth it?

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‎04-24-2024 07:58 AM

HP Recommended

If it is simply the drive motor for the yellow toner it can be fixed. It is difficult to be definitive without seeing it. Likely looking at a couple of hours of labor plus whatever parts you need.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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