HP Color LaserJet Pro M255dw‎ print failure

[Obi_1_Kenobi]

I have HP Color LaserJet Pro M255dw‎
When I am printing on a single side it works.

Printing on both sides it gives a new error (just after warranty expired, interesting).

Print failure.
If error repeats turn off and then on.
Press [OK] to continue.

Needles to say I restarted the printer.
Removed all cables for and press On for 20 seconds and reconnected.
Update the firmware.
Reinstalled windows drivers,
Print from iPhone

Nothing works and HP support is non-existing.
I try to get a number to talk with but I am redirected to Samsung Printers (???) in USA even though I start 
with my registered printer on HP site in Israel.

[Raj_05]

Hi @Obi_1_Kenobi,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Raj_05]

Hi @Obi_1_Kenobi,

Thank you for your response, 

It sounds like your HP Color LaserJet Pro M255dw is experiencing a duplex (double-sided) printing issue, potentially linked to the printer's duplex unit or internal settings. Since you've already tried several key troubleshooting steps (restarting the printer, reinstalling drivers, updating firmware, and printing from different devices), here are a few additional things to check or try.

Printer Settings:

• Check the Duplex Printing Option: Ensure that the double-sided printing option is enabled properly in the print settings. Sometimes, the option may reset after a firmware or driver update. Here's how:
  • Go to "Printers & Scanners" in Windows.
  • Select your HP Color LaserJet Pro M255dw and click Manage.
  • Go to Printing Preferences and ensure that duplex printing is enabled under the “Finishing” tab.

Clean the Duplex Unit:

• Dust, debris, or paper jams in the duplex unit (where double-sided printing occurs) can cause such issues. Open the printer's duplexer and check for any debris or stuck paper.
• Use compressed air or a soft cloth to clean the interior if necessary.

Reset to Factory Defaults:

• If the issue persists, try resetting the printer to its factory default settings:
  • On the printer’s control panel, go to Setup > Service > Restore Defaults.
  • This will reset all settings to default, and you will need to reconfigure your network settings afterward.

Disable Duplex to Test:

• Temporarily disable duplex printing and try a multi-page print job in simplex (single-sided). If that works without error, the issue may indeed be tied to the duplexer mechanism.

Manual Duplexing Workaround:

• If you still encounter issues after troubleshooting, you can try manual duplexing as a workaround:
  • Print the odd-numbered pages first.
  • Reinsert the pages and print the even-numbered pages.

Paper Type and Size Settings:

• Ensure that the paper type and size in the print settings match the paper loaded in the tray. Sometimes incorrect settings can cause printing failures, especially with duplexing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support