• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-20-2021 11:57 AM

HP Recommended

Hello All,

I have an HP Color LaserJet Pro MFP M277dw for some reason the print jobs get stuck in the queue and error out. The strange issue is I tried to access the web portal on the device but it says connection rejected. I can ping the printer with a consistent ping and get replies but when I turn the printer off  it still replies to the ping I don't see how it could reply o the ping when it is off. When back on I can still ping it but I can't send jobs to it I know I have the correct IP address because I printed a network report to verify it. Any ideas why I can't access the web portal to the printer or why it is replying to ings when it is powered off ( I even took the electric cord out of the printer)

Any thought s are appreciated.

1 REPLY 1

‎09-23-2021 11:22 AM

HP Recommended

Hi @AJINC,

 

I'd like to help!

 

To assist better -

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  2. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. Is the printer connected to home or public network?

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.