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‎08-10-2022 10:53 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 10 (64-bit)

HP Color LaserJet Pro MFP M283fdw purchased directly from HP's store on December 11, 2020, stopped working last week. The problems started when the toner cartridges were changed out with HP cartridges. The printer shows as offline on the USB and NW printer objects in Windows 10. The control display stopped working too: shows black. The printer powers on and off with the button on the front. While powering on and off it makes normal noises. When I close the front access door it makes lots of normal sounds. When I open and close the paper tray it makes lots of normal sounds.

I have tried to connect a new computer & cable via USB and it did not detect the printer.

The printer did not show up on a network scan of IP addresses.

What could be causing the computer not to be seen for printing?

What could be causing the display to stop working? 

Are they the same cause? 

Jason M. Johnston
Technology Engineer
TECH CORP
www.TechnologyCorporation.com
5 people had the same question
7 REPLIES 7

‎08-10-2022 01:27 PM

HP Recommended

Try this, open and close front door four times.  This should produce an engine test.  See if anything prints.  If you can, plug in a network cable and see if any network lights come on. Lights are at printer network connection.  Looks like a defective control panel, T6B80-60101.  If the print engine is working,  my guess is the control panel is bad.  Ebay should have some.   Should not be a hard fix.  Remove back cover of control panel (usually two clips), 2-3 screws.  Then remove control panel from mount and remove flat cables.

 

Forum volunteer.  I am not associated with HP.

1 person found this reply helpful
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‎08-11-2022 07:48 PM

HP Recommended

NC77

The network port lights do not light up on the printer or the switch. I appreciate you trying to help.

Jason M. Johnston
Technology Engineer
TECH CORP
www.TechnologyCorporation.com
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‎08-11-2022 08:13 PM

HP Recommended

If you get no network lights, see if the printer is recognized by a computer via USB. If not the formatter is likely the issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-28-2022 05:34 AM - edited ‎08-28-2022 05:39 AM

HP Recommended

Thanks for trying to help. However, I have tried to connect a new computer & cable via USB and it did not detect the printer.

Would the formatter going out cause the front panel, network, and USB to go out?

Jason M. Johnston
Technology Engineer
TECH CORP
www.TechnologyCorporation.com
1 person found this reply helpful
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‎09-29-2022 10:01 AM

HP Recommended

I replaced control panel and nothing changed. Still no life to the panel but printer engine works.

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‎09-29-2022 10:04 AM

HP Recommended

Any luck? I'm in the same position. What's the next step with formatter?

Thanks

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‎09-29-2022 10:48 AM

HP Recommended

If the print test passes that verifies that the DC controller is working so your issue is going to be the formatter.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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