HP Desckjet 3720 WIFI connection problem

[Pinto58]

Hi all, I've installed the printer following the user manual procedure. I've an issue with wifi connection.

Network seems to be reached , wifi symbol in the display is on, but I am not able to address the printer.

I have Fastweb as carrier (up to 1Gbit) and the new hug "FastGate" native fiber conncection.

Anyone can help me?

The same printer works fine prior when I have the old Fastweb hug.....

Many thanks in avance.

Giuseppe

[sandytechy20 · Accepted solution]

@Pinto58

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are getting WiFi connectivity issues on HP Deskjet 3720 printer. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

• Are you getting any error message?
• Which operating system is installed on the computer to which this printer is connected?

Meanwhile

Restore network settings to default settings

Press the Wireless button  and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Then connect the printer again to computer.

Refer page no.60 in this user guide to connect the printer again to WiFi connection :- https://hp.care/2fEoOiJ

Let me know how it goes.

Cheers.

[Pinto58]

Many thanks for your replay. I’m not at home now so I can not apply your suggestion. I’ll let you know once I baci at home.
Giuseppe

[sandytechy20]

@Pinto58

Thanks for the reply.

I appreciate your time and effort.

Yes, try the steps mentioned in the above post and let me know the outcome.

I will be more than glad to assist you if required.

Cheers.

[Pinto58]

Solved! Printer connected in wifi now.

I followed step by step your instructions.

many thanks

Giuseppe

[sandytechy20]

@Pinto58

Thanks for the response.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.