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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
DeskJet 2620
Microsoft Windows 8.1 (64-bit)

Printer doesn't accept documents for printing via wireless connection. SSID is sometimes  visible and sometimes not in the list of network connections. There isn't any sign of error on control panel of printer.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Start by checking your printer firmware, latest is 1809A.

For more info click here.

If that's ok then click on this link & follow the doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

2 REPLIES 2
HP Recommended

Start by checking your printer firmware, latest is 1809A.

For more info click here.

If that's ok then click on this link & follow the doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

Thanks, it is working properly, firmware update was successful.

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