HP DeskJet 2622 Ink Error symbol issue

[BransonMom]

I have a new HP Deskjet 2622 printer and it is running out of ink, no big deal, bought one of each in dual pack. BUT when I went to check it out closer, there is an additional error icon on the ink cartridge part that I can't find info on and am not going to open and install new ($30) ink to find out that wasn't the problem.

IT shows my tri-color light on, okay need tri-color ink, totally true from last pix I printed.  BUT it show the black is good but the black is NOT printing (as in I tried to copy something in black and nothing but the slight color printed.  When I tried to copy exclusively with the black, nothing at all.

The icon shows the ink levels, BUT there is a 3rd icon in the middle between the two showing the ink levels of the tri-color and black, WHAT is that telling me because I havent' a clue.  Its a standing rectangle between the two levels on that ink icon display.

Thanks

[Betty0610]

@BransonMom

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Please do send us a picture third icon that you're referring to. Meanwhile, you may try updating the Printer's firmware: https://support.hp.com/in-en/document/c02919168

Restarting the printer can sometimes resolve an ink cartridge error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!