HP DeskJet 2635 printer not printing

[Madison69]

my DeskJet 2635 will not stay on line. It prints one time and then will not print again. I have followed all the steps as HP publicizes.  I have re-downloaded drivers, rebooted computer, unplugged printer and it still is not printing. I have removed the printer from my Dell laptop numerous times. I watched videos on this problem.  I have used the printer for two years with no problem and now it will NOT work. I am about ready to buy a new printer but it will not be an HP.   It's has operated good for 2 years.  

[Kumar0307]

Hi @Madison69

Welcome to the HP Support Community. I understand there is a connectivity issue. I'd be happy to assist you.

To assist you better, how is the printer connected to the PC, USB or Wireless?

If wireless, we can assign a static IP address to the printer.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Now, assign a Static IP:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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