• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-09-2022 04:20 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

My 6 month old DeskJet 2720e prints perfectly, the wireless connection works well also.

 

But I cannot for the life of me get it to print in colour. I have refreshed both cartridges twice over. I am not even given the option to print in colour....

 

Has anyone had a similar issue, if so how can it be resolved? 

Category:
3 people had the same question
1 REPLY 1

‎10-09-2022 04:21 PM - edited ‎10-09-2022 04:23 PM

HP Recommended

Here is an example of what I see when I go to print...

Screenshot 2022-10-10 at 11.20.46.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.