HP DeskJet 2722 Paper mismatch

[Goldfisher]

I have a HP DeskJet 2722 connected by wireless to a laptop running Windows 10. It is brand new.

When I installed it yesterday, I was able to print the test page (automatically generated test page) during installation. Since then, every time I try to print the paper stops 2/3 way into the printer and I get a "Paper mismatch" error. I am using A4 paper and have A4 selected in the program I am printing from. The error occurs for all programs - Abode, Word, Notepad - and also when I scan and print a document. I have never been able to print.

The Firmware is the current version TCP1FN2102DR 2012-01-04 (Tools > Printer Updates > Check Now).

I've restarted the printer (unplug, wait, replug) and restarted the Print Spooler service.

I've also tried Diagnose and fix > Start > Test Print but the test page also doesn't print (paper 2/3 through then Paper Mismatch error).

How can this be fixed?

[Dragon-Fur · Accepted solution]

@Goldfisher 

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Make sure the printer knows about the paper.

Load the Paper according to the instructions in the User Guide

Starting on Page 12

On Page 16

To change the default paper size detected by the printer

1.  Open the embedded web server (EWS). For more information, see Open the embedded web server on page 35.

2.  Click the Settings tab.

3.  In the Preferences section, click Tray and Paper Management, and then select the desired option.

4.  Click Apply

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

What else?

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

Download / save / run

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

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  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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HP DeskJet 2722 All-in-One Printer 

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Question Resolved / Answered, Click "Accept as Solution"

[Goldfisher]

Yay I was able to print a page! Seriously, 4 hours of my life over the past 2 days trying to fix it... 😕

If it's helpful, after this step:

---

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

---

it went back to the start of the Easy Start installation (seemed to go into a loop) - but clearly the software had already installed because after a restart it was working.

Thankyou *immensely* for your help.

[Dragon-Fur]

@Goldfisher 

You are welcome.

Not sure about the loop bits - this is a newer version of the Easy Start software so maybe it "caught" on something unexpected.

Good that it all works (finally) after a Restart.

Stay Safe!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Goldfisher]

So the next time I've tried printing, the first page results in the Paper Size Mismatch error (again). I'm really not expecting to have to go through a full reinstall every time I try to print.

[Dragon-Fur]

@Goldfisher 

True, You should not have to install software each time you print.

The printer is apparently not able to keep track of your settings / shortcuts / job setup.

The printer software is used in conjunction with whatever application you are using.

This is from Category Troubleshooting >

Topic:  Ink or Toner, Paper & Accessories   Paper & Accessories      Ink or Toner     

Subtopic:  Paper & Accessories

Document

Paper Mismatch error (Windows, Mac)

and, possibly...

If you have not done so,

Try running the Doctor.

If you have already tried the "regular" doctor,

Try this version:

Offline Doctor V5.0.7

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

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What else?

New printer should work, of course.

If all else fails and you are convinced the printer has a problem,

Contact HP Support.

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