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‎09-16-2022 08:06 AM - last edited on ‎09-18-2022 10:03 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My DeskJet 3630 is sitting in an error state, which I cannot clear. I have disconnected the printer from the power supply... there aren't any paper jams... nothing is blinking on the main menu panel... It continually shows "printer offline", even though it appears to be powered and ready to go.  Any suggestions?  Also, I have "cancelled" print jobs, but they have been sitting in the printer queue as "deleting" for over a week now.  I'm thinking that this is what has caused the issue, since the printing issue started at the same time.

1 person had the same question
1 REPLY 1

‎09-19-2022 12:31 PM

HP Recommended

Hi @Ethan2022

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://www.youtube.com/watch?v=891vxwR1iFg 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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