HP DeskJet 3636 All-in-One Printer not working/ warranty

[jkaldeen]

hi guys, need a bit of help, so i bought this printer about a year ago, been away for  a few months and the printer doesnt print anymore, i also bought some new ink and it doesnt work. i thought i would check the warranty and it has 2 days left based on my luck. obviously its a saturday now and the customer service and chat service are closed until monday, but by monday the warranty runs out. any email address or any other way i can contact or book some kind of repair with hp before monday when the warranty runs out

cheers

james

[Dragon-Fur]

@jkaldeen

Where available, Chat may not be available all the time -- in so much that I am aware, HP Technical Support (by phone) is a 24 hour service (at least in the USA).   

Submit a case using the device serial number (do not post that information here). **

If the failure is due to a covered hardware component, the one-two day delay is not likely to make any difference. 

HP Technical Support - HP Contact Information

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• Chat is not available in every region.
• In those areas where Chat is an option: Chat is not available all the time.

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method.  Submit your case (to receive contact information) and / or call support on the phone.

• HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

** USA / Canada: HP posts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

Option:  HP Technical Support

Open Browser to HP Technical Support,

Select Contact Support or Business Support

Follow instructions

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information online: HP Customer Support - USA / Canada - Contact
2. Sign in or continue as a guest

UK

1. For faster support, submit information online HP Customer Support - UK - Contact
2. Contact Phone: Contact HP UK – Phone Assist

Everywhere else

1. Contact Information: HP World-Wide Support

Option:  HP Agent Response on the Forum

You can choose to wait for an HP Agent to respond to your request on the forum.

The following applies to HP agent response on our community forum:

• An HP agent will post back before contacting you privately
• HP agent response times vary widely – this forum is not HP Technical Support
• HP agent response on the forum is NOT guaranteed - this is a community forum
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

[jkaldeen]

cheers for your help, it looks like the only option i have is wait till monday and contact them via phone, hp customer support are closed on weekend here in the uk. 

regards

jay

[Dragon-Fur · Accepted solution]

@jkaldeen

You are welcome.

UK has better (at least, stricter) rules about the work week.  Smiling.

If you like, start a New Post > add your information, explain the problem (not working is a bit vague), add whatever you have tried to fix the problem, ask for help.

It is possible that if the issue is not actually hardware that one of our printer Experts might be to offer something more to try.  

References and "Self-Help"

Troubleshooting  document(s), including:

•  Printer Prints a Blank Page or Does Not Print Black or Color Ink
•  Fixing Poor Print Quality
•  Ink Cartridge Errors

• User Guide > 

Chapter 8 Solve a problem > Printing Issues (Page 90)

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP DeskJet 3636 All-in-One Printer

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