HP DeskJet Ink Advantage 3700 All-in-One Printer series Embedded Web Server Admin details locked

[Rao_rao]

Team,  Kindly help me in resetting the Admin password for my printer. Please let me know the steps to reset the same and if a cold reset is possible.

Regards

Harish

[Riddle_Decipher]

@Rao_rao Greetings from the HP Community!

I suggest performing a reset of the network settings to resolve the issue:

For more details: click here to visit your user guide.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Rao_rao]

Team, Thanks for the response. I followed the process as mentioned and reset the wifi settings of printer, however there are still couple of options which are locked with admin access. Kindly let me know how to unlock / reset these.

[Riddle_Decipher]

@Rao_rao I'm afraid if that didn't work, we may be looking at a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.