HP DeskJet Ink Advantage 4535 - copy problem

[milllena]

Hello.

i've got a problem with  HP DeskJet Ink Advantage 4535. In generally it works, i can scan files and also i can print. But when i try to copy the result is empty, white page.

Of course i lost my guarantee 3 months ago...

Any solutions?

[Jeet_singh]

Hi @milllena,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues making a copy from the printer, Don't worry as I have a few suggestions which should help you resolve this issue.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update for your printer,  http://ftp.hp.com/pub/softlib/software13/printers/DJ4530_R1617B.exe

Once done, restart the Printer and then try to make a copy from the printer and check if that helps.

If the issue persists, I would suggest you to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

•  Remove the cartridges from the printer.

  ·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet and remove the battery.

  ·         Remove USB cable, if present.

  ·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

  ·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

  ·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try making a copy. If the issue persists, then the issue could be with the printer hardware. Please contact the HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[mortak02]

I want to restore the factory settings, but I can not somehow please tell me how to do it because it makes a very slow coupe

[asmita6658]

Hi @mortak02

Welcome to the HP Support Community. I'd be happy to assist you with the copy issue. 

Let's try these steps to reset the printer - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
 

If the issue still persists, try restoring the factory settings to defaults - 

1) From the printer's control panel, touch Setup menu. 

2) Touch Tools.

3) Touch Restore Factory Defaults.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!