HP DeskJet Ink Cartridge 3835 - Not Able to Print in Color via WIFI

[Vgabond]

Hi There

I have been trying to solve the issue with printing document / photo in color via WIFI by looking into the solved issue but none of the solution able to solve it. My problem statement is my printer does not print any document / photo in color if connecting via WIFI but no issues if connecting via USB.

I have tried this link solution - https://h30434.www3.hp.com/t5/Inkjet-Printing/Cannot-print-in-color-through-wifi-Network/td-p/620462... but still no luck.

Below are the required info :

1. Product Name and Number : HP DeskJet Ink Advantage 3835
2. Operating System : Windows 10 64-bit
3. Error message : No Error Message
4. Any changes made to your system before the issue occurred : No

[Vgabond]

Attached screen shot for your view

[Jeet_singh]

@Vgabond,

Thank you for posting your query on HP Community,

This really a strange issue where the printer works fine when connected using USB connection however it seems to have an issue printing in color when using Wireless. 

Are you having issues only while printing in color from this computer or are you able to print from other devices when connected using Wireless.

Let's ensure you have followed the correct steps to uninstall the printer from the root level and then reinstall it by following the steps below: (Skit the steps if you have followed it)

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

For more details, please use this support document for - HP Printers - Changing from a USB to a Wireless Connection

Here's the Instructions for you through a video - Click here

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

For more details, you may refer to this support document for - HP Printers - Installing and Using the Windows Built-in Print Driver

Please let me know if this resolves the issue, or if you require further assistance!

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