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‎07-31-2023 11:21 PM

HP Recommended
Product: HP DeskJet Plus 4140 All-in-One Printer
Operating System: Microsoft Windows 11

My printer will not print after I updated to Windows 11. I have updated the firmware. When I run trouble shooter it detects an issue but can not identify the issue.

1 REPLY 1

‎08-03-2023 02:27 PM

HP Recommended

@Ezra1973 

 

Welcome to the HP support community.

 

I understand that you are unable to print after updating to Windows 11, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.https://support.hp.com/us-en/document/ish_1716406-1413451-16
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again

Download and install the printer using HP Smart app

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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