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HP Recommended
HP Deskjet 1000-J110a
Microsoft Windows 10 (64-bit)

No problems with the printer except I receive a communication error during every print. Printer works fine but I would like to be rid of this nuisance error. All printer and pc installs are up to date. 

ScreenShot_20180716155320.png

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@DaveN47,

 

Thanks for visiting the HP community. A very good day to you!  It will be a pleasure to assist you here.

Terrific analysis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this occur after a recent power outage or surge?
  • Did this happen after a recent software or Windows update?

For now, try these steps:

Now check for issue resolution.

If the issue continues then perform a complete uninstallation and reinstallation of the printer drivers at the root level by following these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-1000-printer-series-j110/40660...  and install it on the computer after selecting the correct operating system.

  • Connect the printer to your computer only when the setup prompts for the printer.
  • This should fix the issue. .Perform all these steps patiently as it is critical to resolving the issue. Good luck to you.

Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles. Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@DaveN47,

 

Thanks for visiting the HP community. A very good day to you!  It will be a pleasure to assist you here.

Terrific analysis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this occur after a recent power outage or surge?
  • Did this happen after a recent software or Windows update?

For now, try these steps:

Now check for issue resolution.

If the issue continues then perform a complete uninstallation and reinstallation of the printer drivers at the root level by following these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-1000-printer-series-j110/40660...  and install it on the computer after selecting the correct operating system.

  • Connect the printer to your computer only when the setup prompts for the printer.
  • This should fix the issue. .Perform all these steps patiently as it is critical to resolving the issue. Good luck to you.

Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles. Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

HP Recommended
The prescribed power reset cleared the error, now why didn’t I think of that.👴🏻😁
Thank you David
HP Recommended

@DaveN47

 

Thank you for responding,

It's great to have you back 😉

 

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

 

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Barachiel
I am an HP Employee

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