HP Deskjet 1510 Can scan but not print on Mac

[JJ712]

Hi, 

I have a HP Deskjet 1510 and MacBook Air and for some reason I can't get the printer to print. I can scan but not print. I downloaded and installed all the drivers etc. but no luck. Can anyone please help me out? 

MacBook Air with M1 chip. 

Thanks and Regards,

JJ

[ShlomiL]

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

Shlomi

[JJ712]

Hi Shlomil, 

Can you please indicate to me where the uninstall option is? I don't see that in the startup of HP Easy Start? See screenshot I get  below:

Regards,

JJ

[ShlomiL]

Hi @JJ712,

When you see below screen, you should click the top HP Easy Start menu item, in the top bar where the Apple icon is located, there you would see the Uninstall option.

Cheers,

Shlomi

[JJ712]

Thank you so much. I have done the uninstall, now I am stuck with the install of "only software" I don't see that option?

Regards,

JJ

[ShlomiL]

As soon as you see a promp  to install HP Smart, close HP Easy Start by pressing its top red X sign, then  press the Skip to Software Download button and  follow the steps on screen to complete the installation and check for any difference.

if you’re still getting stuck, please clarify what exact screen appears when you stuck.

Shlomi

[travis_low]

Same issue as above, followed the above steps, however closing HP Easy Start doesn't prompt Skip to Software Download but rather quits the application

[JJ712]

Hi Shlomil, 

I don't get this at all. Once closing HP Easy Start doesn't prompt Skip to Software Download but closes the application completely. 

Regards,

JJ