HP Deskjet 2520 not printing on MacOS Big Sur

[dente1]

Hi,

I am unable to print despite uninstalling, reinstalling and following the thread below

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

When trying to print, it keeps "waiting for printer to become available"

Strangely, scanning is fine. 

Please help, this is really frustrating...

Printer: HP Deskjet Ink Advantage 2520hc All-in-One

OS version: 11.6.1 macOS Big Sur

Connection type: USB

laptop: MacBook Air 2020 m1

[Kumar0307]

@dente1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. To assist you better,

• Which application are you trying to print from?
• Are you using the HP Smart app or the AirPrint option?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Check the connectivity between the Mac and the printer

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

• Check if the printer is getting recognized by your Mac:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!