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‎01-21-2017 10:16 AM

HP Recommended
Product: HP Deskjet 2540
Operating System: Microsoft Windows 10 (64-bit)

I recently changed routers and now cannot get my HP Deskjet 2540 All-in-One Printer to print wirelessly via the new router. The printer is connected to the correct network (but the configuration page says "Not connected" to the Internet?) and its network status is "Ready"; active connection type is "Wireless." It shows up as a printer option when I'm trying to print from my computer, but when I try to print to it I receive an error message saying that the printer is "In an error state."

I literally know nothing about printers, so I don't really know what to do. Any ideas? Or questions that might lead to ideas?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2017 02:23 PM

HP Recommended

I disconnected the printer from the power source (while the printer was on) and then reconnected it and it magically works now.

View solution in original post

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8 REPLIES 8

‎01-21-2017 11:49 AM

HP Recommended

Have you tried to restore network settings to default settings.

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. 

 

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‎01-21-2017 11:53 AM

HP Recommended
@8lives wrote:

Have you tried to restore network settings to default settings.

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. 

 

I've done this once and then reconnected it to my router and it didn't work 😕

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‎01-21-2017 12:00 PM

HP Recommended

Have you tried running the HP print & scan doctor program? (link)

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‎01-21-2017 12:35 PM

HP Recommended

 

@8lives wrote:

Have you tried running the HP print & scan doctor program? (link)

I ran the program and it did not find anything wrong with the printer. I was able to successfully print a test page. However, I then tried to print a different page and received an error saying that the printer was having "communication" issues. I ran the program a second time and once again it did not find anything wrong with the printer, but this time it was unable to print a test page at all.

1 person found this reply helpful
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‎01-21-2017 12:40 PM

HP Recommended

Do you have the latest firmware on the 2540 > CBP1FN1547AR?

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‎01-21-2017 12:42 PM

HP Recommended

It looks like no. I have CBP1FN1451AR
How can I update this?

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‎01-21-2017 12:45 PM

HP Recommended

HP link.

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Please mark the post that solves your issue as "Accept as Solution".
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‎01-21-2017 02:23 PM

HP Recommended

I disconnected the printer from the power source (while the printer was on) and then reconnected it and it magically works now.

Was this reply helpful? Yes No
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