HP Deskjet 2620 AiO Printer not working

[jfolkwin]

I have an issue with HP Deskjet 2620 AiO Printer. I bought it two years ago, but is started using it at the beginning of this year (2022). The printer is connected to PC with a USB cable.

In April I bought and installed new original HP cartridges black and color. The printer and the scanner worked yet a few weeks from that moment and one day Windows 11 started showing error notifications.

Currently neither the printer nor the scanner are working. Printing attempt causes that a task is added to the printer queue and an error message is displayed saying that the printer could not print a file. Scanning attempt also ends with the error message: „Image from the device could not be obtained. Check whether the device is connected correctly and try again.”

Surprisingly, the printer and scanner work correctly on Debian (Bullseye). So, probably, this is a driver issue.

I launched HP Print and Scan Doctor. It checks many aspects and displays them in green color, which means that everything is fine, but the device does not print and scan. At the end it redirects me to the HP support contact page.

Update of the driver using file Full_Webpack-43.4.2486-DJ2600_Full_Webpack.exe ends with error. Attempt to find a solution for the error displays the message: „Failed to find solution for this problem.”

Update of firmware using file DJ2600_2202A.exe opens a dialog window with three items and all have state n/a.

[Echo_Lake · Accepted solution]

@jfolkwin

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow the steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. 
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer-related folders & files. 

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jfolkwin]

I uninstalled and reinstalled the printer driver and now the device works fine.
Thanks for the help!

[Echo_Lake]

@jfolkwin

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.