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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP DeskJet 2620 All-in-One Printer

Hello, my 2620 has suddenly stopped responding and shows undocumented errors.

It shows 1/ both "empty cartridges" symbols blinking 2/ ink indicator blinking 3/ "email with ink droplet" indicator blinking

However, troubleshooting is stuck:

- it has disconnected from my network and won't reconnect. It shows the WiFi Direct symbol, but I can't print the network info details

- cartridges are fine. They are almost new and I cleaned them just in case. Using just 1 cartridge, or even the older cartridges doesn't work either (I have a instant ink subscription)

- factory reboot won't work, actually no button commands work.

Any leads? Thank you!

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