HP Deskjet 2622 All in One Printer - Unable to print in colour

[Belumira1]

I am unable to print in colour from both my iPad and my iPhone.  The options seems to have disappeared from the app, the only option is grey scale and black and white.  Previously the option to print in colour was there so no idea why is has gone.  The IOS running in both devices is iOS 16.5.

my colour cartridge is full, I have tried all the different solutions for bot printing in colour but nothing has worked. 

I would appreciate any help.

Thanks 

[Raj_05]

Hi @Belumira1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP Deskjet 2622 All-in-One Printer not printing in color, there are a few troubleshooting steps you can try.

• Check ink levels: Ensure that your color ink cartridges have sufficient ink levels. If they are low or empty, replace them with new cartridges.
• Print settings: Make sure that the print settings are configured correctly to print in color. Open the document or image you want to print, go to the print settings, and verify that color printing is enabled.
• Printer driver: Update or reinstall the printer driver software on your computer. Visit the HP website, locate the support page for the Deskjet 2622 model, and download the latest driver for your operating system.
• Clean printheads: Sometimes, clogged printheads can cause printing issues. Your printer should have a maintenance or tools option in the settings menu. Look for a printhead cleaning or alignment option and follow the on-screen instructions to clean the printheads.
• Paper quality and type: Ensure that you are using the correct type and size of paper for color printing. Some printers may have difficulties printing in color on certain paper types or sizes.
• Restart printer and computer: Turn off your printer, unplug it from the power source, wait for a minute, and then plug it back in. Restart your computer as well. This can help resolve temporary glitches or communication issues.
• Test with another document: Try printing a different document or image in color to determine if the issue is specific to a particular file or application.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support