HP Deskjet 2624 not printing

[JJT2020]

printer has been working fine ..all of a sudden yesterday i can't print off my desktop ..it sends it to the printer (printer makes some noise) then the document is deleted ..i can print from my wifi to the printer but can not print at all from my desktop (dell inspiron 3455)

[TEJ1602]

@JJT2020, Welcome to HP Support Community!

Download and run the HP Print and Scan Doctor

Follow these steps to use the HP Print and Scan Doctor to fix the issue.

 Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

If you cannot complete these steps, or if the steps do not work, continue to the next step.

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Rename the HPBXPSRENDER.DLL file

Follow these steps to rename the HPBXPSRENDER.DLL file.

1. Right-click the Start button  or the lower left corner of the screen, click Search, and then type %windir%.

2. Double-click the System 32 folder, double-click the Spool folder, and then double-click the Drivers folder.

3. Double-click the x64 folder or the w32x86 folder, depending on your operating system, and then double-click the 3 folder.

4. Right-click the HPBXPSRENDER.DLL file, and then click Rename.

5. Delete the DLL suffix, type OLD in its place, and then press Enter. The file name now displays as HPBXPSRENDER.OLD.

6. When the "If you change the file name extension, the file might become unstable. Are you sure you want to change it?" message displays, click Yes.

7. Close the window.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

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