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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet 2630 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi, the printer's tricolor cartridge is blink which I know is due to an incompatible Instant Ink cartridge that's in. I can only print once it is fixed. However, when I set up my Instant Ink account, but it asks for a code that I will only get once I print an info page. No matter how many times I press the info button + cancel button simultaneously, it does not print the page. 

 

I tried to search but for printers without display, apparently I can only find out the code through printing. 

 

Can anyone please help me through this chicken and egg situation?

If it helps, the printer was from my sister. She gave it to me + the cartridges when I moved flats. 

1 REPLY 1
HP Recommended

@Ritzel

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

  • Remove any debris or buildup from the contacts on the cartridges and in the carriage.
  • Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  • Remove the cartridge indicated in the error message from the carriage.
  • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
  • Removing the ink cartridges with latches from the carriage
  • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
  • Removing the ink cartridges from the carriage
  • Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
  • CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
  • Removing tape from the ink cartridge
  • Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
  • Cleaning the ink cartridge contacts
  • Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
  • Cleaning the contacts in the carriage
  • Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
  • Repeat these steps for the other cartridge if it was indicated in the error message.
  • Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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